These Terms of Service govern your use of Collaborative Marketing and the services we provide. By creating an account or using our platform, you agree to these terms. Please read them carefully — we've kept the language as plain as possible.
Short version: You pay us monthly or annually, we run your marketing campaigns. Cancel any time. 7-day no-questions-asked full refund window on every plan. Pre-launch full refund any time before content has been deployed from your account. Annual plans get a partial refund based on a discount-clawback formula (see our Refund Policy) — you keep the months you used at the standard monthly rate, and we refund whatever's left. We do our best — but marketing results are never guaranteed.
1. Acceptance of terms
By accessing or using the Collaborative Marketing platform ("Service"), you confirm that you are at least 18 years old, have the legal authority to enter into this agreement (either personally or on behalf of a business), and agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these terms, do not use our Service.
2. Our services
Collaborative Marketing provides AI-assisted digital marketing services to businesses on a monthly subscription basis. Depending on your plan, services may include:
Base Plans
| Plan | Price | What's included |
|---|---|---|
| Starter | $99/mo ($79/mo billed annually, $948/yr) | Get found and never miss a lead, for as many businesses as you run, with 1 local business number. Monthly allowances: 30 posts, 50 AI images, 2 videos, 100 texts (missed-call text-back, review requests, win-back), 1,000 chatbot replies, 10 minutes of voice-overs; UNI by voice and chat (10 conversations a day); 1 landing page, 1 AI agent and 10 knowledge docs; results analysis monthly; email support. Starter does not include the AI receptionist answering calls or calling out to contacts. |
| Growth | $299/mo ($239/mo billed annually, $2,868/yr) | Everything in Starter, for as many businesses as you run, with 3 local business numbers, plus the AI receptionist answering your calls. Monthly allowances: 120 posts, 250 AI images, 8 videos, 500 texts, 300 call minutes, 10,000 chatbot replies, 60 minutes of voice-overs; UNI by voice and chat (50 conversations a day); 5 landing pages, 5 AI agents and 50 knowledge docs; results analysis weekly; priority support and a setup call with UNI. |
| Pro | $699/mo ($559/mo billed annually, $6,708/yr) | Everything in Growth, for as many businesses as you run, with 10 local business numbers. Monthly allowances: 400 posts, 1,000 AI images, 30 videos, 3,000 texts, 1,000 call minutes, 50,000 chatbot replies, 240 minutes of voice-overs; UNI by voice and chat (200 conversations a day); 25 landing pages, 15 AI agents and 200 knowledge docs; results analysis daily; dedicated support, a setup call and a monthly strategy session with UNI. |
| Closer | $999/mo ($799/mo billed annually, $9,588/yr) | Everything in Pro at higher amounts, for as many businesses as you run, with 15 local business numbers. Monthly allowances: 500 posts, 1,250 AI images, 40 videos, 4,000 texts, 2,500 call minutes, 75,000 chatbot replies, 300 minutes of voice-overs; UNI by voice and chat (300 conversations a day); 40 landing pages, 20 AI agents and 300 knowledge docs; results analysis daily. Closer is the only plan with sales calls with UNI, calling out to your contacts, and AI email marketing from your own domain (10,000 emails a month), described in section 7d. Dedicated support, a setup call, a monthly strategy session, a quarterly review, and your first deals written with UNI. Offered by invitation until it appears on our pricing page. |
Allowances and top-ups. Allowances are per calendar month and reset on the 1st; unused amounts do not carry over. When you reach an allowance, that service pauses for the rest of the month unless you buy a top-up or move to a larger plan. Top-ups (500 more texts for $15, 100 more call minutes for $20, 5 more videos for $10) are one-time purchases that add to the current calendar month only; any amount not used by the end of that month expires. A top-up none of which has been used can be refunded in full during that month — see our Refund Policy. Services marked "coming soon" on our pricing page join the plans shown, at the amounts shown, when they launch, at no extra charge. Each plan includes the services listed for it on our pricing page; a service listed only for a larger plan is not part of a smaller one.
Businesses in your account. You can run as many businesses as you like from one account, including businesses you market for their owners. They share your plan's allowances; adding a business does not add to them. For each business you add, you confirm that you are allowed to market it for its owner and to use its name, logo, social accounts and phone number, and you are responsible for its marketing under these Terms as for your own. To prevent abuse we may limit how many businesses can be added in a day, and we may review, pause or remove a business that phone carriers or advertising platforms do not allow, or that sends messages people did not agree to. Removing a business deletes everything kept for it, and releases its phone number.
Earlier plans. Subscribers who joined on an earlier plan keep the price they pay today. Their account uses the allowances of the matching current plan: Single Channel, Social, Outreach and the earlier $49 Starter use Starter; Full Autopilot uses Growth; Agency and Agency White-Label use Pro. White label is no longer offered.
Each plan includes progressively more features as described on our pricing page and in your client dashboard. The specific deliverables for each plan may be updated from time to time. We will notify you of any material changes to what is included in your plan.
We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice.
3. Your account
You are responsible for:
- Maintaining the confidentiality of your account password
- All activity that occurs under your account
- Notifying us immediately of any unauthorized access to your account
You may not share your account with others or create multiple accounts for the same business without our written consent.
4. Payment & billing
Subscription billing: Collaborative Marketing is billed on a monthly subscription basis. Your subscription begins on the date your first payment is processed and renews automatically each month on the same date.
Payment processing: All payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on file each month until you cancel. We never store your credit card details directly.
Failed payments: If a payment fails, we will retry automatically up to 3 times over the following days. If payment continues to fail, your subscription will be paused and your campaigns will stop running. You will receive email notifications throughout this process.
Price changes: We may change our subscription prices with at least 30 days' advance notice by email. The new price will take effect on your next renewal date after the notice period.
Taxes: Prices do not include applicable taxes (sales tax, VAT, GST, etc.). You are responsible for any taxes applicable to your subscription.
5. Cancellation policy
Simple rule: Cancel any time. 7-day full refund on every plan. Pre-launch full refund if no content has been deployed yet. After that, monthly plans run to the end of the period and annual plans receive a partial refund per the clawback formula.
7-day refund window (all plans): Cancel within 7 days of initial purchase for a full refund, no questions asked.
Pre-launch refund (all plans): Even after the 7-day window, if no campaign content has been deployed or published from your account (no posts sent, no ads served, no landing pages live), you may request a full refund.
Monthly plans, after the windows above: Cancellation stops future billing. You retain access through the end of the current billing period. The current period is not pro-rated.
Annual plans, after the windows above — discount clawback: Annual plans are sold at a 20% discount in exchange for a year-long commitment. If you cancel mid-term, the discount is clawed back: we charge you the standard monthly rate for the months you have used and refund whatever is left of your annual prepayment. The formula is:
if refund < 0, refund = $0
Worked examples and the per-plan monthly rates used in this calculation are provided in our Refund Policy, Section 6.
How to cancel: You can cancel your subscription at any time through your client dashboard by clicking "Manage Billing" and following the prompts. For annual plans, the dashboard will preview your refund amount before you confirm. Cancellation requests for monthly plans must be made at least 24 hours before your renewal date to take effect for that billing cycle.
Data after cancellation: After cancellation, your campaign data and account information will be retained for 30 days. During this period, you may reactivate your subscription and pick up exactly where you left off. After 30 days, your data will be archived in accordance with our Privacy Policy.
No refunds for results: Marketing results (leads, clicks, sales) are never guaranteed. We cannot issue refunds based on dissatisfaction with campaign performance, as results depend on many factors outside our control including your industry, competition, ad spend, and market conditions.
6. Your responsibilities
To allow us to provide effective marketing services, you agree to:
- Provide accurate information — All business information, campaign goals, and content you provide must be truthful and accurate. Providing false or misleading information about your business is grounds for immediate termination.
- Respond to communications — We may need your input, approvals, or feedback during campaign setup. Delays in your responses may delay campaign launch or impact results.
- Grant necessary permissions — For campaigns requiring access to your Google Business Profile, ad accounts, or social media accounts, you agree to grant us the access needed to manage campaigns on your behalf.
- Comply with platform policies — Your business and the products/services being advertised must comply with Google Ads, Meta Ads, and other platform policies. We cannot run campaigns for prohibited products or services.
- Own or have rights to your content — Any logos, images, copy, or other materials you provide to us must be owned by you or properly licensed. You are responsible for any intellectual property claims arising from content you provide.
You agree not to use our Service for any illegal purpose, to violate any applicable law, or to promote products or services that are prohibited by law or by advertising platform policies.
7. What we commit to
We commit to:
- Delivering the services described in your plan in a professional and timely manner
- Providing you with monthly reports detailing the work completed
- Communicating proactively if something is delayed or if we need information from you
- Keeping your business information and campaign data confidential
- Using commercially reasonable efforts to achieve strong campaign results
No guarantee of results: While we use professional techniques and AI-assisted strategies, we cannot guarantee specific outcomes such as a certain number of leads, a specific return on ad spend, or particular rankings. Marketing is inherently variable and results depend on many factors outside our control.
7a. AI-Generated Content Disclaimer
Content generated by our AI tools is provided as-is. While we strive for accuracy and quality, AI-generated content should be reviewed before publication. Collaborative Marketing is not liable for claims arising from AI-generated content published without review.
7b. Partner program
We do not offer a white-label or resale plan. Agencies, consultants and others who refer businesses to us can join our partner program instead. A business you refer signs up with Collaborative Marketing in its own name, under these Terms, and we support and bill it directly. (You can also run the businesses you market from your own account, on your plan — see "Businesses in your account" above; those are not referrals.) You earn 20% of the subscription fees each referred business pays us, for each month it pays. The full partner terms are agreed in writing when you join; to apply, email uni@collaborativemarketing.ai.
7c. SMS & text messaging terms
Every Collaborative Marketing plan includes automated text messaging. By providing a mobile number, or by calling a business phone number operated through our platform, you agree to the following.
- What you'll receive: account and service notifications if you are a subscriber; a reply text from the business you called if your call went unanswered, and any follow-up in that same conversation; and a link you asked for during a phone call with Collaborative Marketing or a business on our platform — our phone assistant asks first, and sends it only after you say yes.
- Message frequency: varies. Missed-call replies are sent once per missed call. Account notifications are sent as events occur.
- Cost: Message and data rates may apply. Collaborative Marketing does not charge you for receiving messages; your mobile carrier may.
- Opting out: reply STOP to end all messages from that number. Reply HELP for assistance, or email uni@collaborativemarketing.ai. Reply START to resume.
- Carriers: mobile carriers are not liable for delayed or undelivered messages.
- Privacy: mobile numbers and opt-in data are never sold or shared with third parties for marketing purposes. See our Privacy Policy.
Your business phone numbers. Every plan includes local phone numbers for calls and texts — Starter 1, Growth 3, Pro 10 — one for each business in your account. We get them from our phone carrier and hold them in our account for your use while you subscribe. We release a business's number when you remove the business or delete your account, or 30 days after your plan ends, after which the carrier may give it to someone else. If you want to keep a number, tell us before then and we will help you move it to a carrier of your own where the carriers allow it.
If you are a subscriber sending messages through our platform: you are responsible for having a lawful basis to contact each recipient, for complying with the TCPA, CTIA guidelines, and all applicable state and federal messaging law, and for the content of messages sent from your account. You may not use the platform to send unsolicited bulk messages, or messages relating to prohibited categories under carrier rules (including high-risk financial services, illegal substances, and gambling). We may suspend messaging on any account that violates these rules.
7d. Sales calls and email marketing (Closer plan)
Sales calls with UNI. On the Closer plan, UNI, our AI assistant, places sales calls for your business to people you choose, from your business number, under the agent name you give her, using the deals, talking points and answers to objections you write. Every call opens by saying that the caller is an AI assistant calling for your business and that the call is recorded and may be listened to by your team. You can listen to a call while it happens, send UNI private instructions, and take the call over yourself.
- Consent before any call. UNI calls only people who have agreed in writing to receive marketing calls from your business that use an AI voice, at the number they gave. The dashboard collects this agreement for you (a reply of YES to a consent text, the CONSENT button in a consent email, a consent checkbox on your forms and landing pages, or the "Call me" button) and keeps a record of who agreed, to what wording, how and when. Consent texts go only to people who have already agreed to receive texts from your business. If you mark someone as having agreed in another way, you confirm that their agreement meets the law and you keep the proof.
- Your content. You are responsible for your deals, prices, talking points and answers being truthful and lawful, and for honoring what UNI offers within the limits you set.
- Stopping. When someone asks not to be called, in any words, UNI ends the call politely and your business does not call or text them again; their number goes on your business's do-not-call list. You may not remove it to call them again.
- Hours and pace. Calls are placed only during the hours the law allows in the person's own time zone, and one at a time for each business unless we tell you otherwise.
- Recordings and transcripts. We keep a transcript of each call, which is also the record of what was offered and agreed. You may use transcripts only for your business and as the law allows.
- Your compliance. You are responsible for complying with the Telephone Consumer Protection Act, the Telemarketing Sales Rule, state telemarketing and call-recording laws, and any other law that applies to calls made for your business. We may pause sales calls for any business that receives complaints, calls people who did not agree, or breaks these rules.
Email marketing from your own domain. On the Closer plan, your campaign email can be sent from your own domain (for example, hello@yourbusiness.com) after you add the DNS records the dashboard shows you; your mailbox stays where it is. Replies come back to your dashboard, where UNI drafts or sends answers according to your settings, and every email can carry a "Call me" button that asks UNI to call the reader. You confirm that you own the domain or are allowed to send from it. Every campaign email carries your business's postal address and an unsubscribe link, and we stop email to anyone who unsubscribes, whose address bounces, or who reports it as spam. We may pause sending for a domain with a high rate of spam reports or bounces. Up to 10,000 emails a month are sent from your domain on the Closer plan.
8. Intellectual property
Your content: You retain full ownership of your brand, logo, business name, products, services, and any original content or materials you provide to us. Granting us access to create campaigns does not transfer ownership of your intellectual property.
Campaign content we create: Content created by Collaborative Marketing specifically for your campaigns (social media posts, ad copy, images, etc.) becomes yours upon payment. You own the deliverables we create for you.
Our platform: The Collaborative Marketing platform, including its software, design, AI systems, tools, and methodologies, remains our exclusive property. You may not copy, reverse engineer, or create derivative works from our platform.
9. Limitation of liability
To the maximum extent permitted by applicable law:
- Collaborative Marketing's total liability to you for any claim arising from these terms or our services shall not exceed the total amount you paid us in the 3 months preceding the claim.
- We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of business opportunities.
- We are not liable for the performance of third-party advertising platforms (Google, Meta, etc.), including their policy changes, algorithm updates, or account suspensions.
- We are not liable for results that fall below expectations when we have fulfilled our contractual deliverables in good faith.
Some jurisdictions do not allow limitations on liability for certain types of damages. In such cases, our liability will be limited to the minimum extent permitted by applicable law.
10. Disputes
If you have a dispute with us, please contact us first at the email below. We will make every reasonable effort to resolve the issue directly.
These Terms of Service are governed by the laws of the jurisdiction in which Collaborative Marketing is registered. Any unresolved disputes shall be submitted to binding arbitration in accordance with applicable arbitration rules, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.
11. Termination
We may terminate or suspend your account immediately, without prior notice, if:
- You materially breach these terms and fail to remedy the breach within 7 days of notice
- You provide false or fraudulent information
- You use our Service for illegal purposes or in violation of applicable law
- Continuing to provide services would expose us to legal or reputational harm
Upon termination by us for cause, you will not be entitled to a refund for the current billing period. If we terminate your account without cause, we will provide a prorated refund for unused days in your current billing period.
You may terminate your account at any time per Section 5 (Cancellation Policy).
12. Changes to these terms
We may update these Terms of Service from time to time. When we make material changes, we'll notify you by email at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated terms.
The most current version of these terms will always be available at this URL.
13. Contact us
If you have any questions about these Terms of Service, please contact us:
- Email: uni-legal@collaborativemarketing.ai
- Website: collaborativemarketing.ai
For billing disputes specifically, please email uni@collaborativemarketing.ai.