Terms of Service
These Terms of Service govern your use of Collaborative Marketing and the services we provide. By creating an account or using our platform, you agree to these terms. Please read them carefully — we've kept the language as plain as possible.
Short version: You pay us monthly or annually, we run your marketing campaigns. Cancel any time. 7-day no-questions-asked full refund window on every plan. Pre-launch full refund any time before content has been deployed from your account. Annual plans get a partial refund based on a discount-clawback formula (see our Refund Policy) — you keep the months you used at the standard monthly rate, and we refund whatever's left. We do our best — but marketing results are never guaranteed.
1. Acceptance of terms
By accessing or using the Collaborative Marketing platform ("Service"), you confirm that you are at least 18 years old, have the legal authority to enter into this agreement (either personally or on behalf of a business), and agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these terms, do not use our Service.
2. Our services
Collaborative Marketing provides AI-assisted digital marketing services to businesses on a monthly subscription basis. Depending on your plan, services may include:
Base Plans
| Plan | Price | Core services |
|---|---|---|
| Single Channel | $99/mo ($79/mo billed annually, $948/yr) | Aria voice mode (10 conversations/day); pick one channel — social, email, or paid ads; auto-publishing on chosen channel; brand DNA scanner; brand voice profiling; content calendar; unlimited AI generations within channel; 50 AI images/mo; standard analytics; email support |
| Full Autopilot | $299/mo ($239/mo billed annually, $2,868/yr) | Aria voice mode (unlimited); all channels — social, email, paid ads, and AI chatbot widget; custom brand voice training on your content; multi-channel campaign builder; unlimited AI generations; 250 AI images/mo; lead capture and CRM; advanced analytics with monthly performance report; 5 AI agents; SMS and phone notifications; priority support |
| Agency White-Label | $899/mo ($719/mo billed annually, $8,628/yr) | Everything in Full Autopilot, multiplied; up to 25 client accounts; white-label branding (your logo, your domain, your colors); client portal access via your domain; multi-brand voice training (one per client); bulk content generation; reseller billing pass-through; full API access; 10 team seats; unlimited knowledge docs and webhooks; onboarding call to set up white-label; dedicated support channel |
Subscribers on legacy plans (Starter $49, Social $149, Outreach $149, Agency $599) retain their original pricing and feature set under the terms in effect at the time of purchase, until they choose to upgrade or downgrade.
Each plan includes progressively more features as described on our pricing page and in your client dashboard. The specific deliverables for each plan may be updated from time to time. We will notify you of any material changes to what is included in your plan.
We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice.
3. Your account
You are responsible for:
- Maintaining the confidentiality of your account password
- All activity that occurs under your account
- Notifying us immediately of any unauthorized access to your account
You may not share your account with others or create multiple accounts for the same business without our written consent.
4. Payment & billing
Subscription billing: Collaborative Marketing is billed on a monthly subscription basis. Your subscription begins on the date your first payment is processed and renews automatically each month on the same date.
Payment processing: All payments are processed securely through Stripe. By subscribing, you authorize us to charge your payment method on file each month until you cancel. We never store your credit card details directly.
Failed payments: If a payment fails, we will retry automatically up to 3 times over the following days. If payment continues to fail, your subscription will be paused and your campaigns will stop running. You will receive email notifications throughout this process.
Price changes: We may change our subscription prices with at least 30 days' advance notice by email. The new price will take effect on your next renewal date after the notice period.
Taxes: Prices do not include applicable taxes (sales tax, VAT, GST, etc.). You are responsible for any taxes applicable to your subscription.
5. Cancellation policy
Simple rule: Cancel any time. 7-day full refund on every plan. Pre-launch full refund if no content has been deployed yet. After that, monthly plans run to the end of the period and annual plans receive a partial refund per the clawback formula.
7-day refund window (all plans): Cancel within 7 days of initial purchase for a full refund, no questions asked.
Pre-launch refund (all plans): Even after the 7-day window, if no campaign content has been deployed or published from your account (no posts sent, no ads served, no landing pages live), you may request a full refund.
Monthly plans, after the windows above: Cancellation stops future billing. You retain access through the end of the current billing period. The current period is not pro-rated.
Annual plans, after the windows above — discount clawback: Annual plans are sold at a 20% discount in exchange for a year-long commitment. If you cancel mid-term, the discount is clawed back: we charge you the standard monthly rate for the months you have used and refund whatever is left of your annual prepayment. The formula is:
if refund < 0, refund = $0
Worked examples and the per-plan monthly rates used in this calculation are provided in our Refund Policy, Section 6.
How to cancel: You can cancel your subscription at any time through your client dashboard by clicking "Manage Billing" and following the prompts. For annual plans, the dashboard will preview your refund amount before you confirm. Cancellation requests for monthly plans must be made at least 24 hours before your renewal date to take effect for that billing cycle.
Data after cancellation: After cancellation, your campaign data and account information will be retained for 30 days. During this period, you may reactivate your subscription and pick up exactly where you left off. After 30 days, your data will be archived in accordance with our Privacy Policy.
No refunds for results: Marketing results (leads, clicks, sales) are never guaranteed. We cannot issue refunds based on dissatisfaction with campaign performance, as results depend on many factors outside our control including your industry, competition, ad spend, and market conditions.
6. Your responsibilities
To allow us to provide effective marketing services, you agree to:
- Provide accurate information — All business information, campaign goals, and content you provide must be truthful and accurate. Providing false or misleading information about your business is grounds for immediate termination.
- Respond to communications — We may need your input, approvals, or feedback during campaign setup. Delays in your responses may delay campaign launch or impact results.
- Grant necessary permissions — For campaigns requiring access to your Google Business Profile, ad accounts, or social media accounts, you agree to grant us the access needed to manage campaigns on your behalf.
- Comply with platform policies — Your business and the products/services being advertised must comply with Google Ads, Meta Ads, and other platform policies. We cannot run campaigns for prohibited products or services.
- Own or have rights to your content — Any logos, images, copy, or other materials you provide to us must be owned by you or properly licensed. You are responsible for any intellectual property claims arising from content you provide.
You agree not to use our Service for any illegal purpose, to violate any applicable law, or to promote products or services that are prohibited by law or by advertising platform policies.
7. What we commit to
We commit to:
- Delivering the services described in your plan in a professional and timely manner
- Providing you with monthly reports detailing the work completed
- Communicating proactively if something is delayed or if we need information from you
- Keeping your business information and campaign data confidential
- Using commercially reasonable efforts to achieve strong campaign results
No guarantee of results: While we use professional techniques and AI-assisted strategies, we cannot guarantee specific outcomes such as a certain number of leads, a specific return on ad spend, or particular rankings. Marketing is inherently variable and results depend on many factors outside our control.
7a. AI-Generated Content Disclaimer
Content generated by our AI tools is provided as-is. While we strive for accuracy and quality, AI-generated content should be reviewed before publication. Collaborative Marketing is not liable for claims arising from AI-generated content published without review.
7b. White-Label Terms
Agency plan subscribers who utilize white-label features are solely responsible for their end-client relationships, billing, and support. Collaborative Marketing provides the platform infrastructure but does not enter into any agreement with the Agency's clients.
8. Intellectual property
Your content: You retain full ownership of your brand, logo, business name, products, services, and any original content or materials you provide to us. Granting us access to create campaigns does not transfer ownership of your intellectual property.
Campaign content we create: Content created by Collaborative Marketing specifically for your campaigns (social media posts, ad copy, images, etc.) becomes yours upon payment. You own the deliverables we create for you.
Our platform: The Collaborative Marketing platform, including its software, design, AI systems, tools, and methodologies, remains our exclusive property. You may not copy, reverse engineer, or create derivative works from our platform.
9. Limitation of liability
To the maximum extent permitted by applicable law:
- Collaborative Marketing's total liability to you for any claim arising from these terms or our services shall not exceed the total amount you paid us in the 3 months preceding the claim.
- We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of business opportunities.
- We are not liable for the performance of third-party advertising platforms (Google, Meta, etc.), including their policy changes, algorithm updates, or account suspensions.
- We are not liable for results that fall below expectations when we have fulfilled our contractual deliverables in good faith.
Some jurisdictions do not allow limitations on liability for certain types of damages. In such cases, our liability will be limited to the minimum extent permitted by applicable law.
10. Disputes
If you have a dispute with us, please contact us first at the email below. We will make every reasonable effort to resolve the issue directly.
These Terms of Service are governed by the laws of the jurisdiction in which Collaborative Marketing is registered. Any unresolved disputes shall be submitted to binding arbitration in accordance with applicable arbitration rules, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.
11. Termination
We may terminate or suspend your account immediately, without prior notice, if:
- You materially breach these terms and fail to remedy the breach within 7 days of notice
- You provide false or fraudulent information
- You use our Service for illegal purposes or in violation of applicable law
- Continuing to provide services would expose us to legal or reputational harm
Upon termination by us for cause, you will not be entitled to a refund for the current billing period. If we terminate your account without cause, we will provide a prorated refund for unused days in your current billing period.
You may terminate your account at any time per Section 5 (Cancellation Policy).
12. Changes to these terms
We may update these Terms of Service from time to time. When we make material changes, we'll notify you by email at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated terms.
The most current version of these terms will always be available at this URL.
13. Contact us
If you have any questions about these Terms of Service, please contact us:
- Email: support@collaborativemarketing.ai
- Website: collaborativemarketing.ai
For billing disputes specifically, please email support@collaborativemarketing.ai.