Acceptable Use Policy

This policy defines acceptable and prohibited uses of the Collaborative Marketing platform. We've built strict guidelines to maintain a safe, trustworthy environment for all users. By using our platform, you agree to follow these rules.

1. Purpose

This policy defines acceptable and prohibited uses of the Collaborative Marketing platform. It applies to all users, accounts, and integrations. These guidelines help us maintain platform integrity, protect our users, and ensure legal compliance.

2. Acceptable Use

You may use the Collaborative Marketing platform to:

• Generate marketing content for your business — blog posts, social media content, email campaigns, ad copy
• Schedule and publish content to connected social media accounts (Facebook, Instagram, LinkedIn, Twitter, TikTok)
• Manage email and SMS campaigns to opted-in recipients
• Analyze your marketing performance using our built-in analytics and reporting tools
• Use AI tools to create content in your brand voice and style
• Manage client accounts and create campaigns on behalf of clients (Agency plan only)
• Integrate our platform with your other marketing and business tools via API
• Test, experiment, and iterate on your marketing strategies

3. Prohibited Use

You may NOT use the Collaborative Marketing platform to:

• Generate spam — Create unsolicited bulk messages, unwanted contact attempts, or deceptive "growth hacks" that violate CAN-SPAM, GDPR, or TCPA regulations
• Create illegal content — Generate content that is defamatory, harassing, discriminatory, or violates any applicable law or regulation
• Impersonate others — Impersonate individuals, brands, organizations, or government entities. This includes creating fake accounts or misleading profiles
• Promote illegal products or services — Generate content that promotes illegal drugs, weapons, counterfeit goods, or other unlawful products
• Attempt to reverse-engineer or scrape our systems — Extract or attempt to extract our AI models, training data, prompts, or proprietary algorithms
• Share account credentials — Share your account login information with unauthorized parties or allow unauthorized access to your account
• Use the platform to deceive or defraud — Create content designed to trick, deceive, or defraud others. This includes phishing, scams, or financial fraud
• Overload our systems — Send automated requests or bots that exceed normal usage patterns and disrupt service for other users
• Violate laws or regulations — Violate any applicable local, state, federal, or international law, regulation, or third-party rights
• Upload malware or malicious code — Upload files that contain viruses, worms, trojans, ransomware, or other malicious code
• Create deepfakes or misleading media — Use AI-generated content to create deepfakes, impersonations, or misleading manipulated media

4. AI Content Guidelines

Our AI content generation tools are powerful assistants for your marketing. Here's how to use them responsibly:

Review before publishing — AI-generated content is a tool to assist you, not a replacement for human judgment. You are fully responsible for reviewing all AI-generated content before publishing it. Don't publish anything you haven't verified.

Honesty about AI — You must not present AI-generated content as human-written testimonials, reviews, or expert advice. If you publish AI-generated customer testimonials or reviews, you must disclose that they are AI-generated.

Platform rules — Different social media platforms have different rules about AI content. Meta, Google, TikTok, and LinkedIn all have specific disclosure requirements. You must comply with each platform's policies regarding AI-generated content and required disclosures.

No deepfakes — Do not use our tools to create deepfakes, audio impersonations, or manipulated videos designed to mislead people about someone's identity or actions.

5. Email & SMS Compliance

All email and SMS campaigns must comply with applicable regulations:

• CAN-SPAM Act (United States) — Every email must include your business address and an unsubscribe link. Honor unsubscribe requests within 10 business days.
• GDPR (European Union) — Recipients must have explicitly opted in to receive email communications. You must have a clear consent record.
• TCPA (United States) — SMS messages require prior express written consent from recipients. Do not send SMS to numbers on the National Do Not Call Registry without explicit consent.
• CASL (Canada) — Recipients must have explicitly opted in. Provide clear identification and an unsubscribe mechanism.

Your responsibility — You are responsible for obtaining and maintaining consent records for all email and SMS recipients. We provide tools to manage opt-ins and opt-outs, but the legal responsibility to comply with regulations is yours.

Unsubscribe requests — Honor all unsubscribe requests within 10 business days. If a recipient unsubscribes, do not contact them again unless they re-opt-in.

6. Resource Limits

Usage of the Collaborative Marketing platform is subject to your plan's limits. These limits exist to ensure fair access and platform stability for all users.

• Campaigns per month — Each plan has a maximum number of campaigns you can create and publish
• Messages per month — Email, SMS, and social campaigns are subject to monthly message limits based on your plan
• API requests — API access is rate-limited based on your subscription tier
• AI generations — AI content generations are limited per month. This prevents abuse and ensures fair access to our resources

Circumventing limits — You may not attempt to circumvent these limits by: creating multiple accounts to bypass restrictions, using automated scripts to exceed rate limits, or abusing free trial accounts. Violations will result in immediate account suspension.

7. Enforcement

We actively monitor for violations of this policy. When we detect a violation, we may take any of the following actions:

• Warning — For minor first-time violations, we'll email you describing the issue and give you an opportunity to fix it
• Temporary suspension — For serious or repeat violations, we may suspend your account for 7–30 days
• Permanent termination — For severe violations (spam campaigns, fraud, hacking attempts, abuse), we'll permanently terminate your account without refund
• Report to law enforcement — For violations involving illegal activity, fraud, or harm to others, we reserve the right to report your account to law enforcement

Content removal — We reserve the right to remove content that violates this policy without prior notice. This includes removing campaigns, deleting email lists, or suspending scheduled posts.

No refunds — If your account is terminated for violating this policy, you are not entitled to a refund of any subscription fees.

8. Reporting Violations

If you discover a user or account violating this policy, please report it immediately:

Email: support@collaborativemarketing.agency

Include as much detail as possible about the violation, including:

• The account name or user email
• Description of the violation
• Screenshots or links to the violating content
• Any other relevant context

We will investigate all reports and take appropriate action.

9. Changes

We may update this Acceptable Use Policy at any time. When we do, we'll update the "Last updated" date at the top of this page. Continued use of the Collaborative Marketing platform after any changes to this policy constitutes your acceptance of the updated terms. We recommend reviewing this policy periodically to stay informed of any changes.